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IT Support Page - password required



This page is intended to provide information that can be used to support SHFC IT operations.  This document is a work in process.  If you find errors or have additional inputs please email your suggestions to safeharborclinic@hotmail.com.

Troubleshooting SHFC wireless router and Cable modem

Wave Broadband Cable Modem is installed  as of January 2013.

Address 9631 – 269th st NW
Stanwood Wa 98929

check the connections and power cycle the modem

router should also be power cycled and connections should be checked

New router AirPort Extreme, network name = shfc, PW = safeharbor

SHFC PCs Admin password 1to1Care

DataNet Solutions (EMR) support contact number is (423) 479-6729, they are available until 7 PM PST.  email is Support@datanetsolutions.org 

Link to the user manual for the Brother 2270DW printer
Link to the user manual for the Brother MFC7840w printer/copier
Link to the user manual for the Brother DCP-7060D

The public SSID is SHFC_public and is broadcasting on Channel 2.
 
To administer the Public router:
I.P.  192.168.1.1
login: admin,  password: admin
No encryption, of course, so no pass code is needed by users.  The Ethernet E1 port is configured as an uplink and connected via Ethernet cable to the private router on E2.
 
To administer the Private router:
I.P. 192.168.254.254
login: admin, password: 1to1Care

CLINIC COMPUTER AND PRINTER SETUP INFORMATION

First & Third, fourth Friday nights
Exam rooms 1,2,3,4,5,6
Front desk 3
History 2
Resources front 1 PAP 1
Lab 1
Tracker 1
Back RN 1
Canon copier
Brother copier/printer
Brother printers for lab and patient plans

Podiatry nights second Friday
computer in A & B not in 5 & 6



Saturday set up first & third Saturdays
exam rooms 1, 2 + plans & Rx printer
1 front desk
1 resources plus printer
1 tracker 
1 back RN
Brother copier
Check with lab to see if they will be working Saturday, if they are leave their computer and printer setup
 

IT FAQ

  • The Provider cannot access the Encounter Template because the Green Icon (AKA Green Hornet) is missing.
    This problem occurrs only once for any given provider and has to do with a missing piece in their user account setup.  To fix this problem you must login to your admin account and search for the users login profile.  Once you login you will see a screen that displays a small green "action" icon toward the right side of the bottom third of the screen. Click this icon to access all of the user records. To find a specific user record enter their last name in the appropriate field and click the search button, the user record will be displayed.  Toward the right hand side of the user record you will see several icons, click the icon tothe left of the red X.  The Configure Template form will open, under Template Category, switch from "Encounter" to "Point and Click" and save the record.  The form will clear, repeat the search for this provider's record, repeat the steps above and switch the Template Category back to "Encounter" and save the record the problem should be fixed.
  • What are the physical locations that are to have computers at Safe Harbor?
    To see a drawing of the clinic that displays the location of computers click here.
  • What is the priority of setting up computers for Friday night clinic?
    Here is the order that hardware should be set up and how many machines in each location.  Also look for the clinic computer layout map to determine the physical location of these machines.
     
    Front Desk – 3
    History Nurse – 2
    Tracker – 1
    Back Rn - 1
    Exam Rooms – 6
    Lab – 1
    Patient Assistance – 1
    Resources – 1
     
    Copier (On the red stand)
    Rx Printer
    Lab Printer (hardwired to laptop)
    Resources Printer
  • What to do if an EMR user reports that they cannot save patient records
    Step 1 - check to make sure all required fields are populated with data.  Required fields are noted with an asterick (*).

    Step 2 - make sure that the EMR user has not turned on the popup blocker (this can happen through unconsious action by the user)  Click here to see a Google Chrome article on dealing with this problem

    This process is also detailed as follows - See pop-ups for a specific site

    To see blocked pop-ups for a site, follow the steps listed below:

    1. If pop-ups have been blocked, you'll see the  icon in the address bar. Click the icon to see a list of the blocked pop-ups.
    2. Click the link for the pop-up window that you'd like to see.
    3. To always see pop-ups for the site, select "Always show pop-ups from [site]." The site will be added to the exceptions list, which you can manage in the Content Settings dialog.
  • What to do when the Brother Printer & Copiers display a low toner message
    For the DCP-7065 Brother Copier - Open the toner door, remove the toner cartridge, shake from side to side, reinstall.  The unit will power up again and the low toner warning should disappear.

    If this does not work, open the toner door again then perform the following sequence

    press ‘clear’

    press ‘start’

    down arrow

    up arrow

    press ‘ok’

    close door

    copier should power up an no longer display to low toner warning.

    For the Brother HL 2270 printers located in the Lab and Back Nurse station for Rx the do the following
    Open the toner door, remove the toner cartridge, shake from side to side, reinstall.  The unit will power up again and the low toner warning should disappear.

    If this does not work, open the toner door again then perform the following sequence
    Open a new web browser window,
    the the top of the screen enter the following IP address
    For the Lab printer 10.0.1.21
    For the Rx printer 10.0.1.38
    Press enter - the Brother Printer Management screen will open, at the top of the page click "Printer Settings"
    if you are prompted for a username and password use the following Username = user and password = access.
    The printer setting menu will open, go the bottom of the page
    Look for the last entry called "replace toner" if the "Stop" button is checked, click the "continue" button then
    click submit.
    The toner light should go out and the printer should work.

    For Brother MFC-7840W multifunction copier/printer/fax located in Resources do the following steps

    1.  Open the front cover and remove the toner cartdridge, shake it from side to side then replace.  Check to see if toner light goes out.
    2.   If the above does not cause the low toner warning to go out then perform the following steps.
    3    Lift the lid and the front cover and leave it open
    4    Press Clear/Back in English Clear / Back Replace drum appears "Replace Drum?" appears on the screen.
    5    Press "* 00" asterisk and zero, it will be read and accept the low toner error (End of life toner) should disappear.
    6    Close everything and it’s ready.
     

  • Brother 2270DW printer paper jam light flashes but there is no paper jammed in the unit
    Try cleaning the paper sensor and rollers 

    The sensor can be located by opening the front cover where the ink cartridges are. While looking inside just to the right of center manually feed a piece of paper like the printer does automatically. You should see a thin black lever move up and down as you push the paper in and pull it out repeatedly. 

    This is the paper jam sensor. ANY foreign object in the way of this sensor will cause a three orange light flash indicating a paper jam. Very hard to find without a flashlight. Another good idea would be to blow out the printer using a can of compressed air. 

    Clean the two Rollers Lightly dampen your lint-free cloth with water or alcohol. Squeeze it out to ensure that it's not too wet. Hold the cloth in one hand and press it lightly against the first roller. With your other hand, gently rotate the roller until you have cleaned it all the way around. Be extremely careful. Do not use too much pressure. You might have to run it through a few times to remove all of the residue
  • How do I fix a broken EMR user login account
    Click on the following link to open a .PDF that details this process.  The computer you are using must have Adobe Reader installed to open this file.
  • Malwarebytes displays a notification balloon at the bottom right of the screen on boot up stating that the trail period has expried.
    This is a non-fatal error message, Malwarebytes still works are required.  To get rid of this message  you must click the notification and follow the proceedure found at the following link https://malwarebytes.zendesk.com/entries/22521436-I-keep-getting-notified-that-my-trial-has-expired-how-do-I-revert-to-the-free-version-
     
  • What can be done to resolve problems with pop-up blockers that stop users from saving data?
    It appears that MedServices STAT EMR somehow causes Google Chrome's pop-up blocker to come into play and that the pop-up warning does not always display.  In order to set Google Chrome to always allow pop-ups from the EMR follow the following proceedure.
     
    1. Click the three horizontal bars in the upper right corner of the browser
    2. Choose settings, the fourth option from the bottom.
    3. Drop to the bottom of the Settings page and click “show advanced settings”
    4. Under Privacy click the “Content Settings” button
    5. Move down the page until you find the section on Pop-ups
    6. Click the “manage exceptions” button
    7. Add “mymedservicesstat.com”
    8. Click done
  • What computers and printers are required for Saturday clinic setup?
    first & third Saturdays
    exam rooms 1, 2 + plans & Rx printer
    1 front desk
    1 resources plus printer
    1 tracker 
    1 back RN
    1 lab plus printer (check with clinic manager to see if lab will beopen on saturday)
    Brother copier
  • When can I print the "Patient All Visit Report"?
    The Patient All Visit Report can only be printed for visits that have been closed by discharging the patient.
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