IT Support Page - password required
This page is intended to provide information that can be used to support SHFC IT operations. This document is a work in process. If you find errors or have additional inputs please email your suggestions to firstname.lastname@example.org.
Troubleshooting SHFC wireless router and Cable modem
Wave Broadband Cable Modem is installed as of January 2013.
Address 9631 – 269th st NW
Stanwood Wa 98929
check the connections and power cycle the modem
router should also be power cycled and connections should be checked
New router AirPort Extreme, network name = shfc, PW = safeharbor
SHFC PCs Admin password 1to1Care
DataNet Solutions (EMR) support contact number is (423) 479-6729, they are available until 7 PM PST.
Link to the user manual for the Brother 2270DW printer
Link to the user manual for the Brother MFC7840w printer/copier
Link to the user manual for the Brother DCP-7060D
The public SSID is SHFC_public and is broadcasting on Channel 2.
To administer the Public router:
login: admin, password: admin
No encryption, of course, so no pass code is needed by users. The Ethernet E1 port is configured as an uplink and connected via Ethernet cable to the private router on E2.
To administer the Private router:
login: admin, password: 1to1Care
CLINIC COMPUTER AND PRINTER SETUP INFORMATION
First & Third, fourth Friday nights
Exam rooms 1,2,3,4,5,6
Front desk 3
Resources front 1 PAP 1
Back RN 1
Brother printers for lab and patient plans
Podiatry nights second Friday
computer in A & B not in 5 & 6
Saturday set up first & third Saturdays
exam rooms 1, 2 + plans & Rx printer
1 front desk
1 resources plus printer
1 back RN
Check with lab to see if they will be working Saturday, if they are leave their computer and printer setup
What are the physical locations that are to have computers at Safe Harbor?
To see a drawing of the clinic that displays the location of computers click here.
What is the priority of setting up computers for Friday night clinic?
Here is the order that hardware should be set up and how many machines in each location. Also look for the clinic computer layout map to determine the physical location of these machines.
Front Desk – 3
History Nurse – 2
Tracker – 1
Back Rn - 1
Exam Rooms – 6
Lab – 1
Patient Assistance – 1
Resources – 1
Copier (On the red stand)
Lab Printer (hardwired to laptop)
What to do when the Brother Printer & Copiers display a low toner message
Open the toner door, remove the toner cartridge, shake from side to side, reinstall. The unit will power up again and the low toner warning should disappear.
If this does not work, open the toner door again then perform the following sequence
copier should power up an no longer display to low toner warning.
How do I fix a broken EMR user login account
Click on the following link to open a .PDF that details this process. The computer you are using must have Adobe Reader installed to open this file.
Malwarebytes displays a notification balloon at the bottom right of the screen on boot up stating that the trail period has expried.
This is a non-fatal error message, Malwarebytes still works are required. To get rid of this message you must click the notification and follow the proceedure found at the following link https://malwarebytes.zendesk.com/entries/22521436-I-keep-getting-notified-that-my-trial-has-expired-how-do-I-revert-to-the-free-version-
When can I print the "Patient All Visit Report"?
The Patient All Visit Report can only be printed for visits that have been closed by discharging the patient.